QUICKOM Contact Center | The Visual Communication for Contact Center

QUICKOM STACKS UP WITH FEATURES BUILT FOR A BETTER KIND OF CUSTOMER SUCCESS

1 - 1 Video Call

Has direct and private conversations with agents through high-quality video call

Group Video Call

Allows agents engaging more than 1 person in the video call.

Forwarding Call Mode

Forwards calls to a higher department to handle any arising problems.

Two-way Interaction

Advanced features for better experience such as video calling, messaging, screensharing, writing/drawing right on the screen.

AI-based Virtual Background feature

Allows the agents to tailor different virtual backgrounds to meet organizational purposes.

Simplify the setup so your teams can get up to speed sooner

Tailor-make your call flow

Add new members, or assign them to a designated group as you want.

Create QR code

Cuztomize how your customers can contact you, choose from one-time calling validity, expiration date or more.

Connect to customers

Share the QR code as contact and let your customers contact you for support just like you would with a toll-free number

Collect rating

Gain feedback from customers and scale up your business performance.

Be smart about your support

QUICKOM Analytics is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic interface so it’s easy to be productive and manage customer interactions.

The app as devoted to your business as you are

QUICKOM Contact Center is the perfect fit for remote teams or virtual offices, providing support agents with the ability to receive messages or calls on any device.

Intuitive controls

Reduce training from months to minutes with an easy-to-use interface your agents will appreciate.

Quick and easy setup

No technical consultants or complex gadgets required. A phone, a headset, and an internet connection are all it takes to start talking today.

Manage at ease

Keep track of all incoming calls, messages with notifications and a comprehensive history record.

Gain perspective into call metrics

Evaluate contact center performance at a glance with the live activity feed. See important statistics like voice memos, rating, and use filter search to track individual productivity and team trends to see exactly how their talk time is translating into buying decisions.

Integrate with the services you already use

QUICKOM integrates with the most widely used cloud-based applications to optimize any platform, such as Telegram. This means your customers can expand the solutions they have at their disposal to engage with your customer service team more quickly and hassle-free.

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